I just wanted to say how well I was treated by Cynthia in Oregon with a crazy order she helped me put together (I am from GEORGIA) and my friend lives there in Oregon! She was so nice and very helpful and went out of her way to help me. This was all done on the phone and she helped me with pricing and to pick out something etc. Above and beyond service!!!!!!!!!!!
P.S. It was last minute (for Valentine’s Day)
just wanted to take a moment to say thank you!! for your wonderful customer
service. Our wedding reception venue was changed less than 1 month before the
wedding. We had to get new centerpieces in a moments notice. We called and
explained our situation you sent our order the same day!! We ordered the Hour Vase
& Acrylic Crystals and received our order by the end of that week!! They looked
exactly like the picture! Absolutely beautiful & elegant, everyone loved
the centerpieces for our wedding reception!!
I enjoyed talking to you also and want you to know how much I appreciate your help. Really looking forward to receiving my shipment and may I compliment you on your website, and your helpful, cheery service...
...My centerpieces were beautiful, and I recieved many positive comments. When we spoke on the phone you were concerned with the stability of the vase, and the candles. I used submersible LED lights and they looked fantastic. I also added your water drops, and glued the vase to a mirror for more stability. I will send you a photo as soon as I can. Your idea was a beautiful hit and the bride was in awe.
Barbara, Cobleskill, New York
Thanks so much, you’ve been lovely to work with!
... Thank you so much for spending so much time with me on the phone. I am so excited to spend time figuring out what will look best. This is such a special event for us. Please process the order. Thanks again, Paulette and Brad
I came across your website and I think it is awesome! I have a niece and also a co-worker who is planning a wedding and I have referred them to your website. Regards.
I received the bloom bowls and wreaths yesterday. My daughter loved them! I really wanted to thank you for your help in customizing this order. It certainly made it a little easier for our family to have exactly what we wanted for the special day. Many thanks.
Claire, New York
Thank you for everything. The wedding was Saturday evening and the table decor was beautiful. I'm so glad that I found your website and will be ordering more for a wedding that I'm helping with in June.
September 16, 2008
I want to thank you for making an “executive decision” for me last week! I didn’t get either of your voicemail messages on Friday as I was on site setting up for our event on Saturday. So, imagine my receiving a message on Saturday morning and in a near panic wondering if I would have the garland for my event! Thank you for sending it UPS and billing us for the freight & delivery when our UPS account didn’t work for you! When my husband walked in the house just before noon with a box you can’t imagine the smile on my face and the wave of relief!!! Thanks so much!
K - Kent, Ohio
...again, thank you so much for your awesome customer service!!!
Kimberly - New York
Browsing your site, calling and placing the order was such a pleasant experience! It is very difficult to get serviced in a friendly respectful manner ...at least in Florida it is. I will be sure to share my experience with family and friends. Thanks again and I will be waiting for my package! :)
Gielmary - Florida
Thank you very much. I will definitely recommend anyone in need of candles and such to you. Great products and service. Thanks again.
Willow - Great Falls, Montana
I can't believe we received today our candle order, which was placed only yesterday, especially since you had to wait to receive the gold stars from your vendor. We are very impresssed with your customer service and prompt attention to our order as we were under a tight deadline. Thank you again for your assistance and everyone we know will know about Surroundings!
Michele - Medford, Oregon
Our Ball at the Children's Advocacy Center was a huge success and the centerpieces looked wonderful. Thank you for your participation!!!
Diane - Medford CAC, Oregon
I just wanted to tell you that I had purchased the small cylinder candle sets with the swirl hooks and beaded garland for my daughters bridal shower. They were an absolute hit and the most beautiful I have ever seen. I cannot tell you how happy I was with these and plan on using them at various locations at her wedding reception. We also have purchased the heart shaped floating candle holders for her reception centerpieces. I expect they will be just as beautiful. I wanted you to know that your line of available candles and centerpieces are just the best. They made her shower exquisite and I received many, many compliments. Congratulations on your web site and selection availability. I love them all!
Doni - Orland Hills, Illinois
I received my second order placed with your company and again I am really pleased and satisfied with the products I ordered. Your products are of great quality and are beautiful. You can create such beautiful centerpieces. I get so many compliments on them. The service and shipping has been excellent also. Thank you.
Rachel - Massena, New York